Terms and conditions

1. Who we are

These terms apply to brightrose.studio and brightrose.org, and to the programmes, coaching, subscriptions and community described on them. The trading name is Brightrose, based in London, United Kingdom. You can reach us at [email protected].

By using the site, booking a call, submitting a form or buying anything, you agree to these terms. If you do not agree with them, please do not use the site.

2. What we provide

Brightrose offers a number of distinct services. Each is described on its own page and the description there forms part of the agreement between us.

• 1:1 Coaching, sold as a single 90 minute session or a block of four sessions.
• Business Incubator, an eight week one to one programme.
• Brightrose Studio, a marketing platform provided on a monthly subscription.
• Programmes and downloads, including the 7-Day Focus Reset and the 4-Week Focus Blueprint.
• Brightrose Community, access to which is by request.

Coaching and programmes are personal and professional development services. They are not therapy, medical treatment, psychological treatment or a substitute for any of those. They are not financial, legal, tax or investment advice. If you need any of those things, please speak to an appropriately qualified professional.

3. Booking and payment

Prices shown on the site are in pounds sterling and include VAT where VAT applies. Payment is taken at the point of purchase through our payment provider. We do not see or store your full card details.

Where a service is sold by application, such as the Business Incubator, submitting an application does not create a contract. A place is confirmed only when we confirm it in writing and payment is received.

Subscription services renew automatically each month until cancelled. You can cancel at any time and access continues to the end of the period already paid for.

4. Cancellation and refunds

Because these are digital and personal services, the following applies alongside your statutory rights.

Coaching sessions

Sessions can be rescheduled with at least 48 hours notice at no cost. Cancellations inside 48 hours, or non-attendance, count as a session used.

Block of four sessions

Refundable in full if you tell us before the second session that it is not working for you. After that point, unused sessions are refunded on a pro rata basis.

4-Week Focus Blueprint

Refundable from day one. Ask within the four week period and we will refund it.

Business Incubator

Refundable in full if you withdraw before the second week begins. After that, the fee is non-refundable, because the place is held and the preparation done.

Subscriptions

Cancel at any time. We do not refund part months.

If you are a consumer in the UK or EU you normally have 14 days to change your mind about a digital purchase. Where you ask us to begin immediately and we do, that right may be lost once the service has been delivered. Nothing here removes rights you have under the Consumer Rights Act 2015.

5. Your responsibilities

You agree to give accurate information, to turn up to what you have booked, and to make your own decisions about how you act on anything discussed. You remain responsible for your business, your health, your finances and your choices.

You agree not to misuse the site, attempt to gain unauthorised access to it, or use any material from it in a way these terms do not permit.

6. Results

We do not guarantee any particular outcome. No commercial result, revenue figure, lead volume or personal change is promised, because outcomes depend on factors outside our control, most of all on what you actually do.

Any figures, examples or case studies shown on the site describe what has happened previously in particular circumstances. They are not a prediction of what will happen for you.

7. Intellectual property

All material provided, including worksheets, frameworks, templates, recordings and written summaries, remains the intellectual property of Brightrose unless we agree otherwise in writing.

You get a personal, non-transferable licence to use it for yourself or within your own business. You may not resell it, republish it, or share it as though it were your own.

Work built specifically for you during a paid engagement, such as your own funnel, CRM configuration or campaign assets, belongs to you.

8. Confidentiality

What you tell us in a session or an application is treated as confidential and is not shared. The exceptions are where we are required to disclose something by law, or where there is a genuine and serious risk of harm to you or to somebody else.

We will not use your name, business or story publicly without asking you first.

9. Data protection

We collect personal data through the forms on this site. It is used to reply to you, to deliver what you have asked for, and to send you material you have opted into. You can unsubscribe at any time.

How we handle it is set out in the privacy policy. Where UK GDPR applies you have rights of access, correction, deletion and objection, which you can exercise by emailing [email protected].

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability to you in connection with any service is limited to the amount you paid for it. We are not liable for indirect or consequential loss, or for loss of profit, revenue, data or anticipated savings.

11. Third party services

Parts of this site rely on third parties, including our booking, form and payment providers. Their availability is not something we control, and their own terms apply to the part they provide.

12. Changes

We may update these terms. The version published here at the time you buy something is the version that applies to that purchase. Material changes will be reflected in the date shown at the top of this page.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your own jurisdiction.

14. Contact

Questions about any of this are welcome. Email [email protected] and it comes straight to Paul.